Field Force Xperts solution Policy
At Xperts Solutions Inc, we take your privacy seriously. This document explains what kind of information Xperts collects and stores, including Personally Identifiable Information (data that can be reasonably linked to a specific individual or household).
- Be transparent about the different types of information we collect and how we use them.
- Ask your permission before sharing your Personally Identifiable Information with third parties for purposes other than to provide Xperts services, and to do so only when we think they will provide you with a welcome additional service.
- Use best – in – class data security tools to keep your data safe and protect the Xperts service from unauthorized access.
- By using this service, you agree to allow us to collect and process information as described below. If you have any questions, please contact us at email@example.com call at the phone number listed on www.xperts.solutionshttp://www.xperts.solutions/.
Information input during setup: When you order the Xperts Service, you’ll be asked several questions about your schedule to help create an initial program of tracking your assets. Answering these questions helps us to set up an initial program that will keep you informed about your asset.
User defined place marks and points of interest: In order for us to provide you with location based alerts, you will be asked to identify areas called as place marks or points of interest when you want to know if an asset entered or exited the area.
User provided information of followers such as friends, co – workers, and family: We ask you contact information of other individuals whom you want to share your asset location with. This may include mobile phone, email address, twitter handle, facebook name and others.
Environmental data from Xperts sensors: We collect data from several sensors built into the Xperts tracking device. These sensors collect data such as location, motion, battery life and more. They can also sense when it is moving. By recording this information, the Xperts can provide you with accurate location information of your asset.
Technical information from the device: In order to improve your experience over time and help troubleshoot any problem you may encounter with Xperts, we record your Xperts model and serial number, software version, and technical information such as battery charge level, TCP packet load, cell phone provider information.
Order related information: We collect your personal information and payment information to the extent that is needed to process the order.WHAT ADDITIONAL INFORMATION DOES Xperts COLLECT AND STORE WHEN A USER CONNECTS THEIR DEVICE TO THE INTERNET?
To access your Xperts Platform over the Internet from a computer, a smartphone or a tablet, you will need to connect it to your Wi-Fi network. During setup, the Xperts will ask for your login and password information to the Xperts application. It will save this, so that you can access it and control it from your computer, smartphone or tablet, and so that it can communicate with Xperts servers and download software updates.
Once connected to your Wi-Fi network, your Xperts regularly uploads to Xperts cloud servers the data mentioned to provide you with the service.
Additionally, when you create a Xperts Account, we collect and store your email address. From that point forward, your email address is used for communications from Xperts.
Like most Internet sites, we routinely record log entries (including information such as your IP address) and technical information (such as your browser type and version) when your browser, mobile device or Xperts device contacts our servers. These log files are used for troubleshooting and are stored on our cloud servers.HOW DOES Xperts USE THE INFORMATION IT COLLECTS?
We use this information to provide and improve the Xperts Services, which will over time make you asset tracking more accurate and reliable. This includes information and recommendations about your tracking needs. We may use your email address to send you this information, or to ask you to participate in surveys about your Xperts use. We use service providers to perform some of these functions. Those service providers are restricted from sharing your information for any other purpose. We use industry – standard methods to keep this information safe and secure while transmitted over your home network and through the Internet to our cloud servers.
Data collected by Xperts smartphone applications:
We track user interactions in the app through Google Analytics to help improve the overall user experience.
Detecting accurate location:
We log the location of the app/user using GPS and network services. The accurate location information of a user is important to plan optimized delivery routes and help the user follow in-map directions to their destinations.
We access the camera of the smartphone to capture electronic proofs of deliveries.
We access the calling service within the smartphone to initiate direct calls from the app. We access battery consumption and network availability from the smartphone to improve the results of delivery planning and check the availability of each user at different times.
We access the device storage to record user interaction logs, used to sync the app (interactions recorded when offline) with the central cloud software (when the app comes back online). We use the photo gallery to store and access photos used for the electronic proof of deliveries.
WITH WHOM DOES Xperts SHARE MY INFORMATION?
Under no circumstance do we share Personally Identifiable Information for any commercial or marketing purpose unrelated to the delivery of the Xperts service without asking you first. Our service technicians and other Xperts employees have supervised access to your information so they can answer your questions if you contact us for help and so they can monitor our servers for technical problems.
We may share your aggregated and anonymous information in a variety of ways, including publishing trends about usage patterns, to help us provide demand – response services and to generally improve our system. We’ve taken steps to ensure that the information cannot be linked back to you and we require our partners to keep all information in its anonymous form.
Your personal information may be collected, processed and stored by Xperts or its service providers in the India and other countries where our servers reside. As a result, your personal information may be subject to legal requirements, including lawful requirements to disclose personal information to government authorities, in those jurisdictions. We will disclose information to law enforcement, or to comply with other legal requests, only if provided with sufficient and appropriate legal process. If you select an outside party for the purchase, installation, or service of your Xperts device and share your personal information, we cannot control the collection, storage or sharing of information collected by that party.HOW LONG DOES Xperts SAVE MY PERSONAL INFORMATION AND HOW CAN I DELETE IT?
Xperts stores your Personally Identifiable Information on Xperts cloud servers for as long as you remain a Xperts customer in order to provide you with the service.
As described above, some information is stored directly on the Xperts device. All information is encrypted and cannot easily be accessed. You can delete the information on the Xperts device by resetting it to the defaults (using Reset in the Settings menu).
If you want to delete your Personally Identifiable Information from Xperts servers, please call us at the phone number listed on www.Xperts.solutions. of the way we maintain certain services, after your information is deleted, backup copies may linger for some time before they are deleted.
We hope this answers all of your questions. If you have any further questions, please contact us at firstname.lastname@example.org.WEBSITE INFORMATIONOUR WEBSITE EMPLOYS BROWSER COOKIES.
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally. These pieces of information are used to improve services for you, such as:
- Recognising that you may already have given a username and password so you don't need to do it for every web page requested.
- Evaluating how many people are using the Products and Services, so that they can be made easier, faster and more convenient to use.
- Analysing anonymous data to help us understand how people interact with the Product and Services so that we can make it better.
In addition, when you visit our website our systems automatically collect your IP address and the type of browser that you use. When you browse our website, our systems log the Xperts web pages that you visit.REMARKETING
We collect information you give us when you participate in an Xperts promotion, such as a sweepstakes. Specifically, you will typically be asked to provide your name and email address, and possibly other information such as your mailing address and telephone number.
We store this information in our database and will use it to communicate with you about the promotion. We may also use this information to promote our services to you in the future, unless you inform us that you opt out from receiving such communications.
Information we collect through these requests includes your name, phone number, and email address, and if you are seeking information on behalf of your company, the name of that company. We will use this information to provide you with details about our services, and we may use this information to promote our services to you in the future, unless you inform us that you opt out from receiving such communications.OTHER INFORMATION
We may retain any data you provide to us in an email inquiry, for the purpose of tracking the types of questions we receive.CHANGES TO THIS POLICY
We do not collect sensitive personal data like; financial information such as Bank Account details or Credit Card or Debit Card or other payment related details; physical and mental or other health conditions or medical records and history; Biometric information such as finger prints, voice & facial patterns and DNA any other sensitive information which is confidential or sensitive by its nature. We do not store information of users like password of your e mail account. However, we cannot guarantee encryption or the privacy of your personal details and credit card information. When we receive your order, it is kept encrypted until we are ready to process it. We will take reasonable steps to keep the information you provide us with secure. Xperts uses the maximum care as is possible to ensure that all or any data / information in respect of electronic transfer of money does not fall in the wrong hands. Xperts shall not be liable for any loss or damage sustained by reason of any disclosure (inadvertent or otherwise) of any information concerning the user's account and / or information relating to or regarding online transactions using credit cards / debit cards and / or their verification process and particulars nor for any error, omission or inaccuracy with respect to any information so disclosed and used whether or not in pursuance of a legal process or otherwise.DISCLOSURE OF YOUR PERSONAL INFORMATION
- To provide the Personal Information to trusted partners who work on behalf of or with us under confidentiality agreements. These entities may use your Personal Information to help us communicate with you about offers from us and our marketing partners.
- From time to time, to reveal general statistical information about our Website and visitors, such as number of visitors, number and type of services purchased, etc.
- To transfer Personal Information about you to trusted partners, may or may not for gain, to promote certain products/services for commercial purposes, without any prior notice to you.
Please remember that if you post any of your Personal Information in public areas of the Website such as in online forums or chat rooms, or in the Website's searchable resume database, such information may be collected and used by others over whom we have no control. We are not responsible for the use made by third parties of information you post or otherwise make available in public areas of Website.DISCLAIMER
The Company does not access, store or keep credit card data. Accordingly, the Company shall not be responsible or liable for any loss or damage due to any disclosure whatsoever of Personal Information. The Company shall not be liable for any loss or damage sustained by reason of any disclosure (inadvertent or otherwise) of any Personal Information concerning the User's account and / or information relating to or regarding online transactions using credit cards / debit cards and / or their verification process and particulars nor for any error, omission or inaccuracy with respect to any information so disclosed and used.ASSIGNABILITY
We protects information both online and off-line. The transmission of information, including any payment information, is encrypted and protected using Secure Sockets Layer (SSL).UPDATE INFORMATION / SUGGESTIONS
Name - Xperts Solutions Inc.
Contact in case of grievance:email@example.com